Last updated March 16, 2025
Please read these Terms of Use (“Terms”) carefully before using our Service. By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.
Company (referred to as “we,” “us,” or “our”) refers to Jonas Hiltl as the operator of the Service.
Application means the software program provided by the Company downloaded by You on any electronic device or accessed through the web at play.krimi.ai.
Service refers to the Application.
User refers to any individual who accesses or uses our Service.
Content refers to text, images, data, and other materials available through our Service.
Account means a unique profile created by a User to access certain functionalities of the Service.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
In order to play some parts of Krimi, you must first register a user account through the Application. You may register through your Google or Apple account or by entering your email address and a password of your choice. Your user account is personal, and you are not entitled to give access to or transfer your account to anyone else. You are responsible for keeping your login details confidential and not disclosing or otherwise sharing your login details with anyone else. If you suspect that someone else has access to your account, please contact us immediately.
Profile pictures. The website and app include functions for uploading profile pictures to your user account. By adding pictures to your user account, you are aware that such pictures may be shared with others.
Chats, Scenarios and/or cases. The website and app include functions for generating new scenarios and/or cases and chatting with suspects, where you may upload user generated content in form of text, images and so on.
Warranty. You are only allowed to upload content that you own or that you are entitled to manage and upload to the website and app. You are not allowed to upload content that include illegal, violent, offensive, pornographic, or otherwise improper content. By uploading content to the website and app you warrant that the pictures, and your use of the pictures, in no way violates any applicable legislation or any third party’s rights. Krimi does not assume any responsibility or liability for content uploaded by you as a user, for removing it, or not removing it or other content.
Reserved rights. We reserve the right, at any time and at our discretion, to remove any content that violate this Section 6 or that we consider to be inappropriate or unsuitable.
Permitted use. The Services may only be used for the intended purposes. You undertake not to:
Prohibited behavior. We want everyone to be able to enjoy Krimi in a fair, fun and safe way. That is why all forms of cheating, harassment and posting of inappropriate content in the Services is against our rules.
In case we suspect cheating from your account or detect behavior that we consider to be inappropriate or illegal we have the right to investigate how you use your account and behave when playing Krimi. In such case, we have the right to either put a temporary suspension or permanent ban on your account. Inappropriate content includes but is not limited to text, images and other media that can be considered offensive or that are portraying trademarked or copyrighted materials, brands or brand images of any third party, advertising, marketing or promotional material, political or religious figures, statements or symbols, weapons, alcohol, tobacco or drugs, nude or semi-nude people of any age.
The suspension or ban may encompass the whole Service or parts thereof. If you are suspended or get your account banned, you will not be entitled to a refund.
Reserved rights. We have the right to investigate and may involve and cooperate with authorities in order to prosecute offences committed through use of the Services. We reserve the right, at any time and without notice, to remove or disable access to your user account if you violate this Section Permitted Use and Prohibited Behavior, or otherwise use the Services in a way that we believe conflicts with these Terms or is otherwise damaging to us or the Services.
Fair use. Our systems have only certain capacity. If our system limits are met due to hyperactivity from your account, such as numerous reloads of our website or scenarios and/or cases, your account may be suspended in order for our Services to stay operational.
Subscription plans. You can play Krimi by purchasing a subscription, or by using the free-of-charge, limited version Krimi Free.
Krimi Pro/Starter is provided through a subscription model with recurring monthly or yearly subscription payments, depending on your subscription plan. If you purchase a subscription, payment is made periodically in advance. Each payment will cover the chosen subscription period during which you will have access to Krimi Pro/Starter.
Prices. Applicable prices, trial periods and features included in each subscription plan can be viewed at the checkout page before you complete your payment. The prices include any explicitly set out relevant value added tax (VAT) or other fees and taxes. Please note that your bank may charge you with additional fees, such as interchange fees or currency conversion fees.
Access. Once you have completed your payment, you will receive an email confirmation of your subscription plan, at which point a mutual contract will come into existence. You will get access to the subscription plan features upon a successful check-out.
Trial period. If your subscription plan includes a trial period, your payment will be withdrawn at the end of the trial period. If you unsubscribe to your subscription plan before the end of the trial period, you will not be charged.
Changes in pricing. We have the right to change the prices for the subscription plans. If we change the prices, we will notify you in advance. Price changes will take effect at the start of the subscription period following the date the prices were changed. By continuing to use or access the service after the price changes come into effect, you agree to be bound by the new prices.
Payment service providers. In order to provide secure payments, we use the global payment processor Stripe in our check-out on our web application. With Stripe you can chose to pay by card or through Paypal. Stripe is a global platform that helps online businesses as a payment provider. It’s completely safe and trusted by thousands of companies worldwide. Stripe’s Terms of Servce.
For payments in our app we use Apple and Google Play (depending on your mobile device). As independent service providers, their terms and conditions apply for the payment services. You can click on the links above and get redirected to each service provider’s terms and conditions. We will not have access to or store any payment card information.
Payment method. The Services may be paid for by credit or debit card. You must keep the payment information accurate and updated.
Timely payment. You agree to pay within the set time for the payment method you choose. If you have purchased a subscription, we have the right to suspend your access until you have paid for all the charges incurred by you. Payment after due date can entail late payment fees and interest.
Gifts cards etc. Sometimes we will make available gift cards and vouchers which are valid as payment method, as set out on the gift card or voucher.
If you sign up to a subscription, you have the right to withdraw from your subscription within fourteen (14) days from the date of purchase.
How to exercise. To exercise your right of withdrawal, you must inform us of your decision to withdraw from the purchase by emailing [email protected]. Please note that you must send the email from the same email address which you used to sign up with. If necessary, we will contact you for additional details in order to identify your user account.
Effects of withdrawal. If you withdraw from your subscription, we will reimburse your subscription fee. Your refund will not include any additional fees that you have paid to your bank in connection with the initial purchase. Refunds will be reimbursed by using the same means of payment as you used to pay for the subscription. If your subscription period has already begun when you notify us your wish to withdraw, we are entitled to reduce your refund at an amount proportionate to the period you have utilized your subscription.
No refunds. Except for the withdrawal right, if applicable, we do not offer a right of return (such as refunding the subscription fee) by reason of your dissatisfaction with the Services.
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Term. Your subscription commences upon your first payment of a subscription period, which can be one (1) month or one (1) year, based on your choice. At the end of each subscription period, your subscription will be automatically renewed for one (1) month or one (1) year subscription (depending on the term of your subscription period) unless terminated by you before the last day of your then current subscription period.
Termination. To terminate your subscription plan purchased on the web application, go to the user settings under your user account and follow the instructions. If you have purchased your subscription through App Store or Google Play Store, you terminate your subscription through each platform’s subscription settings. You can always contact us at [email protected] for help with ending your subscription.
Effects of termination. Upon termination, your right to access the Services included in your subscription will be revoked after the last day of your current subscription period. The rights and obligations described in Use of the Service and any other section which by its nature shall survive termination, shall not be affected by termination.
To use our Service, you must be at least 13 years old. If you are under 18, you must have permission from a parent or legal guardian. By using our Service, you confirm that you meet these eligibility requirements.
Our rights. All contents of the Services, including but not limited to logos, icons, trademarks, graphics, text, images, moving images, designs, sound, illustration, software, domains etc. (the “Intellectual Property Rights”) are owned by us or our licensors.
Your license. Upon acceptance of these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use Krimi on the website and to download and install a copy of the app on a mobile device that you own or control.
Restrictions. All use of Intellectual Property Rights which is not expressly permitted in these Terms, by applicable law or authorized by us, is prohibited.
Our license. Upon generation of new scenarios and/or cases through Krimi (collectively “User Contributions”), and in the event such User Contributions give rise to any intellectual or industrial property right (such as copyright), you thereby grant us a free-of charge, perpetual, royalty free, worldwide, exclusive license to use, process, access, modify, display, commercialize, copy, and store User Contributions. To the extent permitted under applicable law, you waive your moral right to and/or in the User Contributions.
These Terms of Service are governed by and construed in accordance with the laws of Germany. You irrevocably submit to the exclusive jurisdiction of the courts in that location.
These Terms constitute the entire agreement between you and us relating to your access to and use of the Service. Any additional or different terms proposed by you in any purchase order, request for proposal, or other document are hereby objected to by us and shall be void. The failure of us to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity. These Terms may not be assigned or transferred by you except with our prior written consent. These Terms may be executed and delivered electronically and in one or more counterparts, each of which shall, when taken together, constitute a single document.